Reply to post: I love the NatWest

NatWest customer services: We're aware of security glitch


I love the NatWest

I once had a standing order set up, transferring money from my Sister's account to my savings account.

I got a letter one day, stating something to the effect of "There is not enough money in your account, to transfer from your sisters account to yours. We have charged you £25"

I went into the bank and asked them to explain. They read it, then re-read it a few times with a confused expression, then said it was clearly a mistake and they'd sort it out.

A few days later, my Sister got a letter: "There is not enough money in your Brother's account, to transfer from your account to your Brother's account. £25 - ker-ching"

Mind you, I still bank with them...

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