Oracle support knows nothing about Solaris...
Having had the pleasure of opening and closing several support queries with Oracle over Solaris, I can say that "Solving it one's self" is not cause for celebration.
The response turn around was s l o w, I was asked to speak in English (!!), and when I retorted, I am, I was asked to speak "US English" ( Foxtrot Oscar)
Putting Edward Screven in change of Solaris says it all... For the record, Oracle have never really cared about Solaris.. for them, it was baggage that came with Java (the *only* reason Oracle bought Sun.. Larry had to be convinced by Scott.. Otherwise, Jonathan would have sold us to IBM)
Biting the hand that feeds IT
