Surprise? I think not.
Scotiabank still does not allow customers to use upper case or special characters in passwords, arguing that it would confuse some customers.
Rather than putting resources into security, Scotiabank has been prioritising the disposal of long time employees and the centralisation of all decisions at head office in Toronto.
The days when you knew your branch manager, and they would bend the rules in an emergency, are long, long gone.
But hey! Scotiabank is still the industry leader in exorbitant service charges!