More like too many companies aren't willing to allow any kind of feedback from users of their products. I still shudder recalling efforts to give feedback to a couple of companies, both of whom assumed that absolutely everything any customer might complain about could be adequately answered by a FAQ, but theyd make you jump through multiple hoops and several web pages before it became apparent that their 'contact us' section didn't really hold any contact details at all, unless you fancied making an international phonecall to spend upwards of half an hour discussing with someone what you found problematic about the product in question and why - rather than being allowed teh ease of sending an email or completing a text box in a web form.
Biting the hand that feeds IT
