Re: Not really a "survey"
"In fairness to Microsoft, CR's "survey" consists only of asking CR subscribers to fill out long forms of details on all the sorts of things CR reviews. Thus, aside from sample bias and response bias, they've got a very low response *rate* just because of how bloody long it takes to fill out their form."
That CR setup affects the reliability reports for every model, not just those by Microsoft, and there are others that perform better even with those biases. Unless you can suggest a reason that indicates that Microsoft device buyers are more likely to succumb to selection bias than the makers of other laptops or convertible devices, it's still a valid comparison. They may be over-reading the data when they suggest that 25% of users will have problems with their Surface devices, but to say that Surface devices are less reliable than the competition does not seem to be a stretch at all.
Biting the hand that feeds IT
