To anyone interested in the above issue... I personally suffered the same issue within my business last August and we lost a significant amount of data, which has brought a huge cost and strain to my business.
I complained to the Advertising Standards Authority and after several months, finally now my complaint has been UPHELD. Currys are to change their advertising and no longer exaggerate the performance of their product. The ASA ruled in in favour on several points. You can read the ruling here:
https://www.asa.org.uk/rulings/dsg-retail-ltd-a17-387762.html
I still can't leave the Knowhow Cloud service as we cannot transfer the encrypted files to another service, and need to retain access to their portal in case we need to recover individual files to old backups. So despite everything I am forced to keep paying the subscription.
Next stop will be court to seek financial compensation.
If anyone is interested in group action or taking the complaint further with me please do let me know.
Biting the hand that feeds IT
