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I had a recent broadband land line connection. I was a bit puzzled when the visiting engineer introduced himself as being from BT. A few moments later matters were clarified- he meant Openreach. But IT IS BT and clearly its employees think of it as BT. I tried to free myself of Virgin Media's exploitive pricing a couple of years ago by changing to a non- BT service but Openreach left me hanging and my new supplier could do nothing. I think this was deliberate. Openreach do not communicate directly with lowly end users either so I was stuffed.