Re: Outbreak blamed on ....Windows.
"What's the IT department's role there if it isn't to maintain the IT facilities that users need for their work*?"
We advised they should follow our processes for raising the requests, wait for resources and adhere to the correct regime, including change requests, patch management and business ownership.
They wanted it now! So went off with a 3rd party, with the blessing of a senior director (lets not even go there) and set it up out of our control.
Therefore IT refused to take any responsibility for a system we had nothing to do with.
They still have the option to bring it in house, but that would stop them being able to do what they want, when they want.
Biting the hand that feeds IT
