"emphasised that the failure "had absolutely nothing to do with changes to the way we resource our IT systems and services"."
It might not have had anything to do with the _cause_ of the outage, but what effect did it have on the time required to recover the service into a sufficiently functioning state to resume operations? The outage lasted 3 days. Would it likely have been substantially shorter with more skilled staff closer to the problem?
Biting the hand that feeds IT
