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realise this was from a couple of weeks ago, but had an online chat with BBC Store "Support" this morning.

I got a bit less angry with the guy when he mentioned they themselves are being let go as part of this; according to the agent, they've actually tried to un-DRM the content as a test, and failed - whoever locked it up did it completely. There is no guidance from senior management as to what will happen; they are to tell customers that no, they didn't buy content, the "buy" button did not mean that at all, just because it said "buy" on it, and we should have realised that. Some or all of the content will possibly be available at some point via one of three providers (Google, Amazon Video or iTunes), but they cannot answer questions as to when, whether costs will be involved, which content will be on which platform, or get into any conversation about specific details like that. In other words, the Support people have been told to tell customers thanks for your money, bye bye. Oh, if you can be bothered, you can have your money back - but we're still taking your content off you. in the same way as if you buy a DVD in a shop, we would assume the right to come along and take the DVD back.