I wish this was the only example
While at IBM I was drafted to an account in trouble because the client was going to sue and terminate the contract. I found there were no backups available because they had been sent offshore. It was a known issue that had been outstanding for 18 months. After escalation failed and as I was in the process of consciously uncoupling from IBM I threatened to tell the customer if it wasn't fixed.
IBM seems to think the only time to fix a problem is when shouted at or facing legal action which I saw on several accounts. it all makes for a very tense organisation where people don't even trust each other internally. How can a customer trust them?
My advice is don't leave more than the FSCS limit (£85000) in Lloyds and keep your own paper records. If you really object tell Lloyds why you are moving your account to a competitor.
Biting the hand that feeds IT
