It's really rather disconcerting that the most effective way to get problems solved with corporations is Twitter.
I never consider phoning and spending an hour on hold being told that my call is important to them, and on the rare occasions when a website includes an email address it generally takes days or weeks to get a response.
So I start with a tweet, which amazingly tends to get a human response.
Or maybe it's just the public embarrassment....
Biting the hand that feeds IT
