Re: One of my pet peeves
Almost worse than that there is the deliberate delay in accepting responsibility when something goes wrong. All sorts of delays come into place before the thing can be resolved. You can't find who to call, you get put through to a script reader who takes you through all sorts of obvious irrelevances, then they try to blame you, next tehy pass you to a department who make you explain it all again. Then they ask for proof of things they already have on record ( that you might not). Then they say they'll call you back, but don't. And so on.
Biting the hand that feeds IT
