Wow.. Not sure what else to say!
I do: this is a very common attitude among all large American companies and has been for decades.
No exaggeration.
I've said it before and I never get tired of saying it: the goal of every large American business is to force a customer to pay them but not have to delver a single damn thing.
Again, no exaggeration.
You know, like a Wall St broker.
Biting the hand that feeds IT
