...or telling the users they don't want what they need
I've been on the receiving end of this as the user. Last year my workstation was replaced with a considerably less powerful (but no less expensive) laptop. IT spun some insulting BS about it being a big upgrade and weren't much interested in the truth of the matter. Also universal USB docks rather than docking stations were provided so, over the matter of a mere $100, the laptop's expensive GPU sits idle.
I don't take work home with me so the whole exercise has been a waste of everyone's time, the only measurable outcome being that data processing work now takes longer. Frontline IT certainly wasn't responsible for the decision making, but the attitude towards real end user concerns was poor.
So it goes both ways.
Biting the hand that feeds IT
