Cruz has also promised that passengers will never again have such an experience with BA, in part because the carrier will review the incident and figure out how to avoid a repeat.
Is that because the only way such an experience can happen is if this incident occurs in the exact same way again?
Very intelligent thinking by that fantastic CEO. Obviously this has nothing at all to do with having enough of the right kind of people available to quickly identify issues and resolve them urgently. Nothing at all.
Looks like BA has a f*cking politician at the helm -and we all know how well that usually goes.