Re: get ready for “what's your e-mail address?” from counter staff
Remember, corporate policy isn't the fault of the kid running the POS.
I think this is very important to remember. The people on the tills (Or at the end of the phone for cold calls) are not the ones making the decisions. By all means be firm, but keep it polite. They're humans too. How would you like it if some gobby stranger started swearing at your kids doing a Saturday job?