Re: Netgear routers and switches are mostly excellent but their NAS division is a mess!
> The best NAS come from Synology with top-notch software support that lasts many years.
To be blunt, both Netgear and Synology have similar (not too bad) reputations for home / prosumer NAS gear. This event isn't going to be helping Netgear though.
My preference is FreeNAS as they're based on tech I like, I'm comfortable choosing my own hardware + building my own systems. And they accept Pull Requests on GitHub. eg to support more hardware, add more features, etc.
But, horses for courses, etc. :)