Re: A venerable workhorse
@Etatdame - eh, I myself am warming to Southwest. They're cheap, but not obnoxiously so (helloooo, Spirit, Ryanair etc.) and the cabin crew are invariably good-natured and pleasant.
I used to swear by United and BA, but both have taken a nose-dive (pardon the unfortunate phrase) in recent years - copying the budget airlines' penny-pinching ways, but not realizing that by doing so they are destroying their brand image and customer loyalty. United since the Smisek era, and BA since the IAG acquisition - nope, sorry, I'm not going to put up with such obvious contempt for the customer.
Biting the hand that feeds IT
