What about ringing your telecomms company to report a problem with mobile data, then being put on hold for half an hour with occasional exhortations to visit their website? And then being asked for the postcode of the place where I was having problems? They've got the ID of the cell tower I'm connecting to them through, and the half-dozen or so I moved through on the way. How am I supposed to know the postcode of a public place through which I'm just passing? I could probably look it up on Google Maps, except I can't get a data signal .....
Biting the hand that feeds IT
