you my man are a top fella. Please come and work where I work! IT departments are one of those departments that you really, really, REALLY don't want to feck off. I never need any of our users to do anything for me, but 99% of them rely on us for loads of things. The ones who always want everything done right now go to the top of our sh1t list and any job they need doing takes at least twice as long for us to do! My old dad was a stone mason and he had what he called the "Tradesmen's test" If you had worked for a customer who was the biggest twat going, ask yourself this. If you were out of work, your kids were starving, your house is going to be taken back by the bank and they phoned up saying they had a job, would you take it!? Its these kinds of arseholes that try and make our life's hell, but we always get our own back and never forget.