Re: Not always rude and arrogant
I find dealing with people from India similar to dealing with people from China or Europe in general. They're not rude per se, but they are often quite abrupt. The rhythm of the spoken word is just way too fast, way too direct, or both.
I frequently have to remind myself that it's probably not poorly-hidden animosity -- just a cultural difference -- and to focus on what's being said rather than how it's being said.
And if that doesn't work, then I remind myself that it couldn't possibly be me, a total stranger, they're angry at. And for me, it will all be over when the transaction is complete.