Re: Maybe backup your own stuff?!
Not defending lazy customers, but when you offer a paid-for service that includes backups of the data, you damn well better do some bloody backups. I could only forgive a company not backing up client data if they explicitly said that they aren't going to back up my stuff. Not backing up customer data is a stupid thing to do even from a business perspective since if the customers are responsible for backups and you lose their data, they are quite likely to just restore their backups to your competitor's service.