Re: Not work but...
I disagree. I ran the North American customer support team for a top 5 antivirus company for years and we got to the point where we could extract the malware 100% of the time. This then meant we had a sample for analysis to improve the product. If you just format and move on, you haven't done anything to increase your overall security, you have removed a symptom not a problem. Users will be users. If you instead get the AV company you trust to protect the computer involved and get them a sample of the infection, you are likely to increase the security of all your users by default. Of course, the company I worked for offered free support for customers and we worked hard to get a sample on every infected computer we worked on.
Biting the hand that feeds IT
