Terrible company!
Many years ago, I had the 'pleasure' of reviewing tender documents from BT and have met with their staff in the past. Let's just say I was not impressed, they were so out of touch it was unreal!
Terrible tender submissions, riddled with errors, way too confident about themselves, and their arrogant staff weren't much better either! They were more interested in grabbing as much business as possible without delivering the most appropriate solution that we wanted at a sensible price.
It seems they haven't learnt anything over the years, so it's no surprise they are in the state they are in.