wow - do people still actually pay for and use ms word?
Haven't they heard of libre office?
Yes, but it's usually someone else's money being spent. Change implies risk to the IT department, plus if the next version Microsoft Office breaks something, then they can blame Microsoft. But if they change everyone to OfficeLibre and that breaks something then it is their fault. As the IT department people won't get any financial savings made, they take the eminently rational view that "what's in it for me apart from a shitload of grief?"