Re: So glad Oracle is aware of the rumors...
Oracle are only really interested in big repeatable sales and minimising costs, it's ALL about the bottom line; this is not nice, but can be smart. Where this goes wrong is when cost minimisation means that support can't function efficiently because of outsourcing to no experience staff in cheaper countries, making experienced people redundant, and poor issue routing.
Customers who expect Oracle to accept piddling revenue or unreasonable hassle must be stupid (I heard about plenty who Oracle dropped); even some established small business take this attitude to make better use of their time and sanity, so that they can grow.
Biting the hand that feeds IT
