Re: Outsourcing...
just working with Notes is enough to make you cry
the biggest problem & risk for the customer is that over a short time, the loyal staff that understood the business will be moved about, retired forced out etc and then problems start to creep in and the cost steadily rises as each new project starts off not understanding the organisations needs and goes off in stupid tangents further locking in the outsourcer. There will be few left that understood why reliable systems where built the way they where and are therefore incompatible with some newish industry standard app like exchange or something. odd things done for good reasons are derided and replaced with a mash of nonsense who's builders are moved on before completion leaving an undocumented. mess for the next guy to find in a few years time.
Unfortunately it'll be too late to even contemplate insourcing when Lloyds looks like its circling the drain due to inability to keep up with the market and various scandals caused by poorly cobbled together IT provided by a giant who cares not about the its customers customers & general lack of IT integration with the core business.
Don't get me wrong, some bits of IT is best outsourced, installing network circuits is best left to telco's, building physical hardware is a job for hardware vendors etc.
Biting the hand that feeds IT
