Re: What are customers moaning about?
I think you're getting seriously ripped off there. Even with an above 40Mbps boost, my FttC costs much less at Talk Talk, including bundled Line rental, with a free SIM for lowest usage mobile, so no need for £5 monthly to Giff Gaff anymore! Whatever that call package is looks expensive!
Yes, Talk Talk had some limited security issues, but I rarely need to call them and use my own locked down VDSL2 router *1; most of my problems are with BT Openreach's FttC street box and the copper cable requiring auto reconnects and an occasional manual VDSL2 re-sync *2; but that probably affects other ISP customers too...
*1 with router firewall rules to block all the Windows telemetry and other annoyances.
*2 BT Openreach should get a fire put under them to migrate FttC to FttP to get ride of the stupid, variable, analogue speed cap with FttC Copper cables and sync issues for VDSL2.
Biting the hand that feeds IT
