Re: What are customers moaning about?
They are smart enough with their words to be accurate and yet misleading. It's not strictly 'fibre' it's VDSL which is a faster way of using your existing phone lines. The company Gigaclear actually pikes fibre cable through your wall and provides (according to them) 1gbps. In my experience only 70mbps.
I suspect he actually does have BT Fibre with the VDSL service but although this is potentially faster is not a long line service. I've seen customers with typical speed gains from 2mbps to 15mbps which is worth having but not faster than ADSL+ can do under better conditions.
The other advantage of VDSL over ADSL is that the circuit itself has more bandwidth so 18mbps on VDSL is consistently 18mbps all the time.
Biting the hand that feeds IT
