Re: Having seen the latest NHS IT Software in action
This being an IT rag, the first thing you learn when performing any diagnosis of a fault is never to trust what someone before you has written in the notes.
It's a well known failing even in humans with the best of intentions that they don't collect all the information, don't note it down clearly, and don't necessarily ask all the right questions in the first place.
The IT is just a means to an end being a note taking system. I'm quite comfortable that medical staff ask the same questions over and over to recheck the facts - better than them cutting your balls off when you said the balls of your feet were itchy.