Please hold, your call is important to us, the 45 minutes you're waiting aren't
How many times have you rung a call center recently and wished that you’d spoken to someone even more thick, or rendered by processes even more incapable of resolving the dispute, than the minimum wage of offshore staffer who you actually spoke with?
None, but many a time I've wished they'd just let me access whatever intranet site the call centre people use. It'd be a thousand times cheaper than the shiny new voice recognition thing (sorry, AI) that will be installed and ten times more useful than phoning the call centre.
Biting the hand that feeds IT
