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Capita is STILL the BIGGEST tech services supplier to UK.gov

Anonymous Coward
Anonymous Coward

but who else are they going to get services from?

The whole IT outsourcing industry is crap, not just capita. The only way you will improve significantly is if you outsource to smaller specialist firms, which cost more.

If you had a contract that Capita could offer for £1 million, and a smaller younger company could offer for £1.3 million, then you are going to go with Capita.

It is the same reason you shop at Tesco or Asda instead of that cute little shop down the road that gives a great person experience. Your £50 shopping at Tesco will cost £70 at that little shop, you are going to go Tesco pretty much every time.

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