Corporate culture is a real issue if you want to try to change something.
Where IT is a service you get low interest in any notion the IT dept could know more about the business than the owner.
Where software is part of the whole business IE SaaS then people are much more receptive.
The joker is government systems where it's all backwards. Ministers want corporate changes and think IT can do that when they should start with the change. IOW software is the effect, not the cause.