Re: Aaron is a twat.
Yes, we're all twats. We've all had the whiny, loud, obnoxious, know-it-all user who's a pain the backside. I think Aaron handled this very well. I've done the same thing but usually will fire up the machine in the lab before sticking it on the shelf. Others, I just take it back to the lab and take it back in a day or so.
Which reminds of one user who insisted that when there was any problem, that the computer or printer obviously needed to be turned off for a day or two to "rest".... I think they (the user) needed a rest.. maybe a long weekend with alcohol...
The other choices left in dealing with these types (reference BOFH) are not socially or legally acceptable in real life.