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HPE UK preps the redundancy ride as Chrimbo looms

a_yank_lurker

"So far surprisingly (to me more so than anyone else after a lot of bad experience of this in the past. After all, I used to work with Techmahindra) the offshoring programme is working very well!" - Only in the least important but easily measurable metrics, in others not all and only in booze-infused dreams.

There are good reasons to keep the "relics" like they know were skeletons are and doors not to open. Knowledge that does not transfer well because it is likely to be in someone's memory and not written down. Also, overlooked, locals (including in the same office) are more responsive because their normal hours are geared to the local working day/week. Plus, they are likely to be fluent in the local language.

What companies need to realize they need the expensive lifers who know the backstory and they need locals to support local operations. Discover Card over here has been advertising for years that their customer assistance operators are US based. They had a hilarious ad campaign with Peggy the hapless East European operator who barely spoke English. Peggy, who was played a Rumanian born actor using his native accent, was totally clueless and had no real ability to do anything. The real point of the ads is the you are dealing with a local who can help and can understand what you say.

One of Blowhard's campaign themes was to stop abusing US workers to save trivial amounts on the balance sheet.

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