Vote with your feet
Ticketmaster is why I quit going to events years ago - recently I was asked if I could find tickets to Hamilton in New York. About the best you can do is a ticket for a $175 seat for about $800 (this is in November 2017) and that is through Ticketmaster who are the MAJOR PROBLEM. Ticketmaster is the tout- they are reselling the tickets that the touts bought from them.
Everyone seems comfortable these days with the airlines policy of non-transferable tickets - let's do it for events. Allow punters who bought a ticket that they couldn't use to return it to the vendor for a credit against a future purchase and allow the vendor to resell the ticket at the list price.
Biting the hand that feeds IT
