Reply to post: Fixed Hotmail on Outlook 2013

Microsoft still working to fix Outlook sync issues

Paul IT
WTF?

Fixed Hotmail on Outlook 2013

Yesterday, I was helping a lady where Outlook 2013 had EAS connections to two Hotmail accounts. One of the Hotmail accounts was connecting and syncing and the other could not.

Could not explain or understand the issue at all.

So created an alias in outlook.com for the faulty EAS Hotmail account and created a new Outlook user profile and able to sync Hotmail using outlook.office365.com exchange account using the new alias email address. Added the other Hotmail account, which also used outlook.office365.com and both started working again.

The lady received an email from Microsoft last week about recreating a new Outlook email profile because of Office365 reconfiguration of Hotmail but I wasn't expecting it to break it so soon.

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