Reply to post: Re: A little slow in Berkshire

Allow us to sum this up: UK ISP Plusnet minus net for nine-plus hours

Anonymous Coward
Anonymous Coward

Re: A little slow in Berkshire

It appears to be hosted on EE who I am already with. I wonder if I dare risk it?

Don't be daft. Any deal offered to existing customers is always rubbish (in your case that's any offer from EE, BT or Plusnet).

Good deals (in commodity service contracts like telecoms, insurance, energy etc) are only ever offered as "acquisition only", because if they're a good deal chances are the provider is losing money at bottom line level. At the end of the fixed period/renewal point they try and punt you on to much more expensive deal hoping you won't notice, and if a small number of sticky customers stay on the poor renewal deal for a couple of years the maths works out commercially.

Never forget rule one of commercial services: Customer loyalty is there to be abused.

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