Re: I've said it before ...
The issues include "management instability" which is probably PHB-speak for "people getting hacked off and quitting" or "people leaving before the job kills them"
With outsourcing, at least the day-to-day management is done by people with a small clue. The problem now is rapacious account-managers, whose job is to maximize on-going revenue.
Biting the hand that feeds IT
