Reply to post: What do you mean by "click"?

User needed 40-minute lesson in turning it off and turning it on again


What do you mean by "click"?

I once, as a fairly new helldesk employee, spent an hour and a half on the phone to a user who rang to say she couldn't log in. It soon became evident that she had never used a computer in her life and the normal "click this, type that" instructions made no sense to her: I had to walk her through *how to use the keyboard and mouse*. When I finally got her onto the desktop I demanded to speak to her manager, strongly recommended training the user, advised that we don't provide it ourselves and hung up. I turned around to a standing ovation from the rest of the desk, who had been listening in amazement.

Soon after that event was when I took up drinking.

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