Re: Can you hold down the power button
Sorry, I couldn't think of a concise phrase for the water that gets sprayed over the windscreen to clean it. But that just exemplifies what I maintain; that with an unknown user you have to make sure that you only use terms that are defined within every day language. It may be that "power button" is something that a non-technical user ought to be able to figure out for themselves means the on/off button. But not when they are stressed because they can't get their job done, are talking to a stranger on a phone about a machine that they use every day in very narrowly defined and controlled ways, but is now not doing what it has always done for no apparent reason.
PS found this in google in around 3 seconds, though I did cheat and add the word "water"