Reply to post: Took a call ...

User needed 40-minute lesson in turning it off and turning it on again

Bob Wheeler

Took a call ...

Many years ago, I took a call, the user stated that "the network was down". I looked over at my management monitor (Novell Managewise at the time) and no, all my servers where up and in the green.

Talked with the user to try and narrow down the problem and it turned out that their mouse had stopped working.

Moral of the story is that users are there to do their job, not ours. To them, when a bit of kit stops working/misbehaves and it stops them doing their job then them, at times, it can be that the sky is falling. Our job as the techies is to support them, to keep the kit working so they can do their job.

Sure it can be frustrating at times when users misuse technical terms or seem to be unable to cross roads safely by themselves, but that's the job. Besides is cheers up a Friday morning reading about other peoples fun times on the hell desk.

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