Re: Can you hold down the power button
You've told people not to use jargon, but I have no idea whatsoever what 'top-up the jets' means*. As far as I know, my car has a four-stroke petrol engine, no jet power in sight.
*I had a quick Google for it and I'm not much wiser. Unlike checking the tyres, it doesn't seem to be something the average car owner would want to do for themselves. Saying that 'power button' is jargon is the same as saying 'put the key in the ignition' is jargon. No, at some point you have to be aware of such fundamental terms to be a user of any kind of machinery or tech. Jets? As a driver I don't need to know about that - I drive the car, but I pay my garage to service it. And yes, I can 'check the tyres'.
I'd maintain that 'power button' is absolutely NOT 'jargon'. If someone is employed to use a computer at work all day, I'd hope that their standard of education is such that they can understand basic concepts such as that. He'd already 'asked her to turn it off and turn it on again', and she later said 'Oh you mean the button I use to switch it off with?' Neither 'turn it off' or 'switch it off' are 'jargon'.
I had an IT manager - a MANAGER mind you, of an office full of IT equipment and employees - who when told to type in something and press the Enter key said 'what's the Enter key?' Having to tell someone that it's the big key with 'Enter' printed on it was embarrassing for both of us. It's hard not to lose it in those situations.
Jargon isn't the problem. Some people are just morons who shouldn't have passed the interview for the job in the first place.