Re: I like your spelling
I remember arguing with them about paying off a mortgage. They couldn't give us a settlement figure for weeks on end - and then started to threaten us because we had missed a payment ! So despite wanting to pay the entire mortgage off they were obsessed with continually chasing a couple of hundred quid off us even though I was trying to pay them tens of thousands. Then when we did pay off the balance they tried to charge us a £300 admin fee! This wasn't in the original contract so we told them to stuff it. After several more angry letters to us they gave up. Absolute waste of time of a bank.