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I'm seeing more and more posts like this on el reg that take the side of the user.

The thing is, nobody but you has even made the IT dept vs User comparison. It doesn't make sense here?

I've made a separate post, but I actually have IT experience in the NHS...

All dist lists were managed by a manager or clinical lead. The actual IT function was merely dictated to by staff

I felt lonely then pushing back against 'testing' a dist list, and I doubt the culture has changed.

Everyone, be it a user or especially IT staff, could do with understanding the logic behind email.

I would like to know if the person implicated was following orders....

NHS culture suggests they won't be going anywhere though.