Re: Ah, yes...
"Education, though? No. In 35 years in the industry, I have *never* had a good experience with a client in the education business."
Not in my experience. If the users were "local", then yes, they know everything about everything.
But our remote user were different. Their calls would start with "I have no idea what I'm doing, so just talk slow and I'll follow you". And they did, they'd even learn from our previous calls and do the job themselves.
Biting the hand that feeds IT
