Re: I respect Samsung more now
You respect them for:
1) at first giving people the option to return their phones, but not recommending anyone should stop using them
2) only after the US Consumer Product Safety Commission forced their hand by ordering a formal recall did they tell people they should stop using them
3) rushed replacement phones out when they clearly had not found the root cause of the problem, because they were worried about bad publicity more than they were worried about insuring their customers had a safe product
4) because they are worried about offending their customers, they've still done nothing to insure/force Note 7 owners return or even stop using their phones, meaning there are hundreds of thousands still out there being carried onto planes, trains, buses and other places were they potentially endanger the general public
5) haven't retracted clearly erroneous statements like the claim that "only 1 in 42,000 phones is affected", which is obviously untrue just based on the number of fires reported in the US alone, and they can't know the true odds until they understand what the problem was, which they still don't
They were never out in front of the problem, always in reactive mode being prodded along by bad publicity (airlines telling people they can't use the phones on flights) and governments (US CPSC) to go beyond the half measures they wanted to do. They still haven't gone far enough until they do something to brick the remaining phones to prevent them from being a continued public menace that could cause further fires in the months to follow.
Biting the hand that feeds IT
