Reply to post: That being said

User couldn't open documents or turn on PC, still asked for reference as IT expert

Anonymous Coward
Anonymous Coward

That being said

After about thirty years of doing support I find myself getting stumped from time to time by one or two of the public PCs where I am a volunteer worker ( not IT). I don't often have to use them, but sometimes a member of the public will say one isn't working and I can see that someone has switched it off so I need to switch it on again. It's a rather small, dark grey strip of plastic, standing out about 2mm on the front of a dark grey box covered with bits of dark grey trim, that all look exactly like the damn button. So I spend a couple of minutes pushing little bits of plastic until one moves.

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