Re: "the quality of our customer experience"
Yes. Just once, once, I'd like to hear a spokesweasel (corporate or government) stand up and say
"I admit it, I got greedy. I thought this was a good idea and that I'd get away with it. I betrayed your trust for short-term gain. I, and all my colleagues who went along with the idea, will be resigning forthwith and forgoing our bonuses."
I would also like a pet unicorn and a magic hoverboard while I'm at it, please.
Biting the hand that feeds IT
